Walton County, Florida (gonna)—this was the scene on April 5 when a woman called 911 after her husband fell from a boat in Choctawhatchee Bay. Communications Training Officer Heather Mayo was able to use RapidDeploy to help the caller locate her husband.

Communications training officer Heather Mayo said, “Whenever he dialed 911, I was able to find out exactly where he was.” “When he needed to go right he started going a little more left, so I could tell.”

RapidDeploy works when a dispatcher sends a code to the caller’s phone and asks for permission to use the phone’s camera. Once approved, the dispatcher can report what it sees. Mayo was able to use this to help restart the boat before pulling the caller back on board safely.

On Friday, Mayo was surprised with a very special award from the founder and CEO of RapidDeploy. His team was present there to see it.

“Heather must have had a great deal of training on stage and taking advantage of every component of the stage to prepare herself for a successful defense in a very difficult situation like this. “He set the standard for what it takes to be a superstar,” said RapidDeploy Co-Founder/CEO Steven Raucher.

Mayo says she is proud to be the first person to receive the award, but says it would not have been possible without her team.

“This is what I do. I want to help people, but it was my team. It wasn’t me at all. It was the whole sheriff’s office because they were the ones who put us on RapidDeploy,” Mayo said.


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