Technology leaders and CIOs have a lot on their shoulders. Technology is at its core to help it cope with rapidly changing business demands in the still-evolving world of hybrid work. As a result, all business leaders are finding that their roles are growing, along with opportunities to drive progressive digital-first programs.

For some companies, change was so rapid that they did not have time to fully test solutions and process changes. As a result, not all digital initiatives are without flaws. Adobe’s Future of Digital Work Study, which surveyed 4,500 technology leaders and workers, found that a near-unanimous number of employees (87%) and technology leaders (89%) acknowledged that bad technologies were hurting company productivity. More than half of tech leaders (58%) even said that bad technology was “killing” their company’s productivity and costing them two to four hours of productivity per day.

As a technology leader myself, this feedback is critical to operational improvement. The great part of technology is that it is always evolving, which means there are always better solutions and processes to consider to create the best, most efficient digital-first workplace. Here are three trouble spots that continue to hinder workplace productivity.

  1. paper based processes

Thirty years ago, Adobe planned to create a digital office. It invented PDF so that workers could send sensitive information without relying on paper documents or losing document formatting. Fast forward three decades and more than half of technology leaders say at least half of their company’s work is still paper-based.

our mission to make paperless office Driven by the pursuit of efficiency. And nearly a third of workers say that paper-based tasks such as managing a mix of digital and paper documents, collaborating using paper documents, and printing paper documents are hurting their productivity.

Paper-based processes also hinder an organization’s ability to extract data and intelligence from our files. a different adobe Study A partnership with Microsoft and Forbes found that more than a third of CIOs believe that improving digital workflows will open up new business or revenue opportunities by harnessing data previously lost in paper documents.

Despite the recent push for more digital business operations, companies – and small businesses in particular – still need to tackle greater digitization of mission-critical workflows to boost efficiency, flexibility and revenue potential.


2. digital literacy

It’s not just about having the technology; It’s about providing the tools and training to create a digitally savvy workplace. And despite years of using technology in the workplace, employees still don’t feel empowered.

Although three-quarters of leaders rate the digital literacy of their workforce as good, employees are less convinced: only 62% of employees say the same. More than a third of leaders say their companies have “top digital experts,” yet only 15% of employees feel the same way.

New technological advances such as generative AI provide opportunities for employees to discover new ways to express their ideas more creatively and powerfully. Unfortunately, the reality is that employees still struggle to schedule calendar invites or convert documents to PDF. Not to mention those people who still attend meetings silently.

3. bad technique

What may seem obvious turns out to be one of the biggest problems: bad technology. Most employees (87%) say bad technologies are hurting their company’s productivity, and even more technology leaders (89%) agree. While there are many technologies and advanced capabilities to choose from, it’s simple: Employees cite lack of automation as the No. 1 productivity killer.


Poor work technologies can also harm employee morale. Nearly one in five employees will complain to their boss about poor work technologies. Options employees would consider include looking for another job (16%) or “quietly quitting” (16%).

Technology is the backbone of almost every organization, hence it plays a vital role in meeting business goals and delivering results. As our world becomes more digital, every company will need to rely on good technology to reduce conflicts among its employees and stay competitive.

How can organizations solve problems?

Employees who feel confident and productive when using technology will have more satisfied customers and overall business success. By engaging with employees, leaders can better understand which specific processes or programs are hurting productivity and invest in solutions to close those gaps.


For example, Dudley Metropolitan Borough Council digitized its e-signature workflow with Acrobat Sign, providing faster, more efficient services to its more than 300,000 residents and local businesses. Internal maintenance teams also benefited from digitization, reducing processing time for their required documentation. Greg Jewkes, Deputy Environment & Waste Manager for Housing Maintenance, said, “From reducing disruptions for our workers to helping our office staff manage the process without physically doing a lot of paperwork, our But the improvement in productivity is huge. The e-signature solution helps reinforce a more positive and professional experience for employees, thereby increasing their job satisfaction.

Leaders should pay attention to the AI ​​and automation advancements we are seeing. AI-powered solutions can help an organization get more done and skill employees to do more high-impact work. When automation can tackle tedious, time-consuming tasks, employees will have more brainpower for innovation and creative problem-solving, which in turn enhances their overall workplace experience.

Receive professional services from a firm RSM Australia, For example. RSM had separate PDF and e-signature platforms, which meant a lot of inefficiencies and lost or corrupted data. Within only 30 days of moving to Acrobat Sign, RSM was able to process 6,000 e-signature transactions with no additional operating costs, and they are on track to process more than 70,000 business documents each year. More efficient processes make it easier for RSMs to collaborate with customers and enable employees to spend more time building important relationships rather than managing complex document workflows.

The deployment of a new solution is as important as which tools leaders introduce. By offering training, change management support and data-backed reasoning for change, organizations can encourage better adoption and use of new technology in their workforce.

as a biotechnology company regenerateron Launching Acrobat Sign to streamline processes, Jai Gulati, Global Head of Application Services and Intelligent Automation, said, “Adaptation is key to any new technology. Because Adobe Acrobat is widely used across the company, we knew people would be more likely to adopt an e-signature solution from a vendor they knew and trusted. Thanks to this strong adoption, Acrobat Sign helped Regeneron reduce contract proposal processing time from 2 hours to 4.8 minutes.

The digital-first workplace isn’t a destination, it’s an ever-evolving goal, and technological advances continue to push the standard for what’s possible. As technology leaders, it’s up to us to continue to drive growth and ensure our workforce is keeping pace. Start by evaluating current technology and equipping employees with the resources to create a digital-first workplace through tools and skills.

To improve the digital workplace, Adobe offers all-in-one solutions like nuts, which helps your employees work whenever and integrates with popular apps like Microsoft and Salesforce to streamline workflow. Our artificial intelligence, Adobe Sensei, powers quick document creation in Acrobat, as well as Liquid Mode, which works with PDFs on mobile devices by automatically reformatting your file to fit your screen. Improves the joining experience.

Learn how to upgrade your digital documents Adobe Document Cloud Solutions,


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