Accurate information and tools are vital for people and groups in crisis. Trust and transparency in technology strengthen collaboration, aiding societies’ resilience and recovery during critical events
In its annual ranking of 180 countries, transparency International found that corruption levels were stable in 124 countries, with more countries declining rather than improving.
On a 100-point scale, the global average score was 43.2 points, and two-thirds of countries scored less than 50 points on the CPI scale.
Western Europe and the European Union had the highest regional score (66), while sub-Saharan Africa had the lowest (32).
Despite receiving the highest regional score in the ranking, 62% of people Survey The European Union reported that transparency was a problem in their country, with three in ten having directly encountered corruption in the form of paying bribes or using personal connections to access public services, particularly healthcare.
In its annual measurement Regarding transparency in the 141 countries eligible for US aid, the US State Department reported that 72 countries met the minimum requirements to be considered fiscally transparent. 69 countries did not meet the minimum requirements, and only 27 made significant progress over the one-year period measured.
Establishing trust and transparency with the tech industry
Trust and transparency is the solution to stabilize the level of corruption. Public administration reform, ethics enforcement, open budgeting processes, and public-private partnerships are ways that local and national governments have been able to improve transparency in governance processes. International City/Country Management Association,
2015 Pew Research Center Survey US adults about the potential effects of data sharing.
A small majority believed that open data would affect journalists’ ability to cover government activities and make government officials more accountable to the public. 53% of the respondents believe that this will not lead to better decision making by the government officials.
The research found that trusting open data would affect government performance and trust in government, with people who already trust government more likely to expect benefits from open data. This shows the interrelationship of trust and transparency.
Making data accessible is important
Making data accessible and connecting fragmented data sources is still a major challenge for national governments.
Data is not always readily available, and there is often little transparency on what data is Government repository or how to use it about citizens.
Having access to information is not enough. one 2019 survey experiment found in Buenos Aires that being able to access information had no effect on respondents’ perceptions of government transparency, suggesting that improving those perceptions may require governments to bring information directly to citizens and use that information. Need to guarantee accuracy.
Technology helps governments communicate information effectively
Technology can help bridge this gap, allowing governments to deliver information to citizens more effectively.
When it comes to disaster response and recovery, transparency and technology go hand in hand. For individuals and organizations to make informed decisions during a crisis, they need access to accurate and updated information.
Technology can collect, analyze and disseminate this information, and transparency ensures that it is readily available and accessible. For example, public information systems that use technology to disseminate information can only be effective if they are transparent.
This means that if a technology is proven to be reliable then individuals and organizations are more likely to trust it.
Improving trust and transparency
Trust is the most important component of this equation, because without it there can be no acceptance of technology. However, both trust and transparency in government are declining globally. A survey of Europeans found that between 2020 and 2022Trust in national institutions decreased by 13.4% while trust in national governments decreased by 24.5%.
oecd trust survey An even split was found between those who trust their government and those who do not. In both surveys, disadvantaged groups, especially those with financial concerns, reported less trust in their national government. Young people have the lowest trust in their governments, according to an OECD survey.
Technology is the greatest ally of transparency according to World Economic Forum, This is because governments are producing more data than ever before, and the timely and reliable delivery of this data is becoming increasingly important.
If trust is not established and maintained at the very beginning of the process, the acceptance of the technology will never happen.
Additionally, if technology is misused, once trust is established, it is lost immediately and can never be regained.
OECD identified five ways To address trust deficit, misinformation and disinformation for governments, first start by providing citizens with truthful and accurate information.
Communication is key in crisis management
Communication of information is an important tool for crisis management. Governments must rely more heavily on new technologies to disseminate information in a timely manner.
Combined with trust, transparency can increase the rate of participation. In other words, trust and transparency are reinforcing elements that lead to participation.
Influencing the behavior of individuals requires organizations to make proper use of strategic communication and build quality relationships with individuals. Trust in organizations disseminating information increased the public’s perceived risks and resulted in behavioral changes.
When individuals and organizations trust the information they receive and believe the organization is acting in their best interests, they are more likely to act on it to protect themselves and their communities.
Trust in technology can be built by demonstrating that it is being used effectively and responsibly and by showing that the information it provides is accurate and reliable.
Transparency, technology and trust – a reinforcing cycle
Earlier this year, a seminar at Johns Hopkins SAIS Europe in Bologna, Italy focused on the interplay between transparency, technology and trust.
When asked what makes a government trustworthy, attendees pointed to the importance of the democratic process.
One said that “having a fair judicial system and a transparent law enforcement system is crucial in the future. But devolution of power is the cornerstone.” Another said: “If you can see that a system is reactive, or if you can see change due to democratic processes, it fosters trust in government. A good track record is important to build trust.”
A good track record is important to build trust
When discussing the role of technology in building trust, one attendee said: “[Technology] Increases transparency by making information more available. But it is also a means of spreading fake information.”
The difference between information availability and trust
The gap between the availability of information and trust in that information still exists and must be corrected. The mechanisms behind the technology are not always clear to users.
This is becoming more important as new technologies such as artificial intelligence enable processes that even trained professionals cannot explain or fully understand. Trust in technology requires transparency about how that technology operates.
The discussion concluded on the topic of responsibility of communication during the crisis. Speaking again about the United States, one attendee said, “The government doesn’t control communications… you’re more likely to hear about [a critical event] NY time before they heard about it from their local government… it’s very decentralized.” When there is no central, reliable source of information during a crisis, citizens must make quick decisions about what they information you can trust.
We must ensure access to accurate information
When information spreads, communication slows down, and there is a high risk that citizens may not receive life-saving information in time.
The interplay between transparency, technology and trust creates a virtuous cycle that leads to a more resilient society.
As this cycle continues, individuals and organizations become better equipped to respond to critical events, and society as a whole becomes more resilient.
By promoting transparency and ensuring access to accurate information, using technology to improve communication and coordination, and building trust through responsible actions and effective use of technology, we work together to build a society that work which is better prepared to meet the challenges of the future.
This article was written and provided by Chief Security Officer Tracy Reinhold and Senior Government and Public Affairs Manager Lorenzo Marchetti. everbridge